To-Go Privacy Policy

Effective Date: July 15th 2024

1. Introduction

Welcome to To-Go, an innovative mobile app designed to revolutionize urban-public transportation in Nigeria. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our application and services.

2. Information We Collect

2.1 Personal Information

When you register for or use To-Go, we may collect the following personal information:

  • Contact Information: Name, email address, phone number
  • Account Information: : User ID, password, profile picture.
  • Payment Information: Credit card details, billing address
  • Location Data: Information about your current location or the location of your device when you use our services.
  • Usage Data: Information about how you use our app, including ride history, booking preferences, and interactions with the app.

2.2 Non-Personal Information

We may also collect non-personal information that does not identify you individually, such as:

  • Device Information: Type of mobile device, unique device identifier, IP address, operating system, and browser type.
  • App Usage Data: Frequency of use, pages visited, and features used.

3. How We Use the Information

3.1 Provide and Improve Services

We use your personal and non-personal information to:

  • Facilitate bookings and ride-sharing services.
  • Process payments and manage your account.
  • Improve app functionality and user experience.
  • Develop new features and services.

3.2 Communication

We may use your contact information to:

  • Send you updates, promotions, and marketing communications.
  • Respond to your inquiries and provide customer support.
  • Notify you of changes to our services or policies.

3.3 Legal and Safety Purposes

We may disclose your information:

  • To comply with legal obligations or respond to lawful requests from public-government authorities for security compliance or in case of accidental issues
  • To protect our rights, privacy, safety, or property, and/or that of you or others.

4. Sharing Your Information

4.1 With Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

4.2 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of all or a portion of our assets, we may transfer your information as part of the transaction.

4.3 With Your Consent

We may share your information with your consent or as directed by you.

5. Security Of Your Information

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure

6. Your Privacy Rights

6.1 Access and Update

You have the right to access and update your personal information. You can do this directly within the app or by contacting us.

6.2 Deletion

You may request the deletion of your account and personal information by contacting us. Please note that we may retain certain information as required by law or for legitimate business purposes.

6.3 Opt-Out

You can opt-out of receiving marketing communications from us by following the unsubscribe instructions included in those communications or by contacting us directly

7. Children's Privacy

To-Go is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will delete such information promptly excluding parental control.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top of this policy. You are advised to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

  • Email: partnership@togomobility.com, sodiqolamilekanalabi@togomobility.com
  • Address: PMB 65, Federal University Of Technology, Minna.
  • Contact: +234-8184-583454

This Privacy Policy outlines our commitment to your privacy and the steps we take to protect your personal information. By using To-Go, you agree to the collection and use of your information in accordance with this policy.